`get_support`

Read-only

Calls GET /api/support as the signed-in person · REST reference

List support cases

Platform-staff only (platformRead). Backed by Query.supportCases via sdk.listSupportCases. A failure on any support route is answered by what it is, never with upstream text: the DAL's refusal by its code (NOT_FOUND 404 and BAD_USER_INPUT 400 carry the DAL's sentence; a value the DAL cannot read is 400 with the generic message), 503 when the DAL cannot be reached, 500 otherwise.

Arguments

Argument	Type		Description
`status`query	"OPEN" \| "IN_PROGRESS" \| "RESOLVED" \| "CLOSED" \| "PENDING" \| "REOPENED"
`priority`query	"LOW" \| "MEDIUM" \| "HIGH" \| "CRITICAL"
`assignedTo`query	string
`category`query	string
`page`query	integer
`limit`query	integer

Example call

A client sends this over the MCP session; Claude and other agents build it for you. The values are placeholders — the shape is real.

json

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_support",
    "arguments": {}
  }
}

Result

On success (HTTP 200) the tool returns one text item holding the API's JSON, pretty-printed.

Paginated support cases.

json

{
  "cases": [
    {
      "caseNumber": "string",
      "createdAt": "2026-01-15T12:00:00Z",
      "description": "string",
      "id": "11111111-1111-4111-8111-111111111111",
      "metadata": {},
      "priority": "LOW",
      "status": "OPEN",
      "submittedBy": "string",
      "title": "string",
      "type": "string",
      "updatedAt": "2026-01-15T12:00:00Z",
      "assignedTo": "string",
      "assignedToName": "string",
      "createdByName": "string"
    }
  ],
  "hasMore": true,
  "limit": 1,
  "page": 1,
  "totalCount": 1
}

Fields

Field	Type	Description
`cases`	array of object
`cases[].assignedTo`	string
`cases[].assignedToName`	string
`cases[].caseNumber`	string
`cases[].createdAt`	string (date-time)
`cases[].createdByName`	string
`cases[].description`	string
`cases[].id`	string (uuid)
`cases[].metadata`	object
`cases[].priority`	"LOW" \| "MEDIUM" \| "HIGH" \| "CRITICAL"
`cases[].relatedEntity`	string
`cases[].relatedEntityId`	string
`cases[].resolvedAt`	string (date-time)
`cases[].status`	"OPEN" \| "IN_PROGRESS" \| "RESOLVED" \| "CLOSED" \| "PENDING" \| "REOPENED"
`cases[].submittedBy`	string
`cases[].title`	string
`cases[].type`	string
`cases[].updatedAt`	string (date-time)
`hasMore`	boolean	The DAL page's `hasNextPage`.
`limit`	integer
`page`	integer
`totalCount`	integer

When it fails

A failed call returns isError: true with the API's message as text.

400: The request was malformed or failed a guard.
403: Authenticated, but the caller holds none of the required permissions.

What the model is shown

This is the tool exactly as the server lists it in tools/list. The description starts with the REST call it makes.

json

{
  "name": "get_support",
  "description": "GET /api/support — Platform-staff only (`platformRead`). Backed by `Query.supportCases` via `sdk.listSupportCases`. A failure on any support route is answered by what it is, never with upstream text: the DAL's refusal by its code (NOT_FOUND 404 and BAD_USER_INPUT 400 carry the DAL's sentence; a value the DAL cannot read is 400 with the generic message), 503 when the DAL cannot be reached, 500 otherwise.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "status": {
        "type": "string"
      },
      "priority": {
        "type": "string"
      },
      "assignedTo": {
        "type": "string"
      },
      "category": {
        "type": "string"
      },
      "page": {
        "type": "string"
      },
      "limit": {
        "type": "string"
      }
    }
  },
  "annotations": {
    "readOnlyHint": true,
    "openWorldHint": false
  }
}