get_support_by_id

Calls GET /api/support/{id} as the signed-in person · REST reference

Fetch one support case

Arguments

Example call

A client sends this over the MCP session; Claude and other agents build it for you. The values are placeholders — the shape is real.

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "get_support_by_id",
    "arguments": {
      "id": "string"
    }
  }
}

Result

On success (HTTP 200) the tool returns one text item holding the API's JSON, pretty-printed.

{
  "caseNumber": "string",
  "createdAt": "2026-01-15T12:00:00Z",
  "description": "string",
  "id": "11111111-1111-4111-8111-111111111111",
  "metadata": {},
  "priority": "LOW",
  "status": "OPEN",
  "submittedBy": "string",
  "title": "string",
  "type": "string",
  "updatedAt": "2026-01-15T12:00:00Z",
  "assignedTo": "string",
  "assignedToName": "string",
  "createdByName": "string"
}

Fields

When it fails

A failed call returns isError: true with the API's message as text.

400

The request was malformed or failed a guard.

403

Authenticated, but the caller holds none of the required permissions.

404

No support case with that id.

{
  "name": "get_support_by_id",
  "description": "GET /api/support/{id} — Platform-staff only (`platformRead`). Backed by `Query.supportCase`.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "id": {
        "type": "string"
      }
    },
    "required": [
      "id"
    ]
  },
  "annotations": {
    "readOnlyHint": true,
    "openWorldHint": false
  }
}